- Where can I buy my ticket for LOVE Fan Fest?
You can buy your ticket via the official site www.eventbrite.es.
- What happens if I buy my ticket at an unofficial sales point or an individual and it turns out to be fake?
The organization does not guarantee the authenticity of the ticket if it has not been purchased at the official sales point and therefore is not responsible for that purchase.
- What happens if I buy extras without a pass?
If you haven’t purchased a pass of any type, prior to or in the same purchase, you have a maximum period of 4 days to get the desired pass. It is compulsory to have a pass to be able to get extras.
The failure to comply with this requirement will result in the cancellation of the purchased products and will not be entitled to any refund.
- What happens if I lose my ticket?
The organization of the festival assumes no responsibility in case of loss or theft of the ticket. We recommend that you keep it in a safe place, no duplicates are allowed. On the registration day, once a ticket is credited, second copies are completely voided.
- I bought the ticket but I can not attend the festival.
If you finally can not attend the Festival, we must remind you that it is not allowed to return any tickets at the sales point or request it from the organization; nor the change of owner. The tickets are one-person.
- What do I do if during the festival there are activities that clash?
If you have several extras that happen at the same time you have to keep the following into account: if an activity clashes with a photo op or an autograph session, you’ll have priority. Meaning, before going into an activity like a lunch, breakfast or meet, you should go to the photo ops and/or autographs. Our staff will help during the process.
- Do I have to purchase the support for the autograph?
The organization only gives support for those autographs included in the pass. If your pass doesn0t have autographs included, you won’t get the support.
- What happens if i can’t register at my time on Thursday?
You’ll have to send us an email as soon as possible because there will only be 50 spaces available to register on Friday, Saturday or Sunday in the morning. Keep in mind that passes that are not day ones will have to register on Thursday in their specific times.
- How many people can be in the same Photo Op?
A maximum of 6 people. Each one of them will have to purchase an individual ticket for it. Two people can’t be in the same photo op with just one ticket.
- Can I enter the festival if i’m a minor?
Yes, children under the age of 16 are allowed to enter, as long as they are accompanied by a person of legal age, exempting from who is responsible for it, exempting from any responsibility derived from the non-compliance of said precept with the organization of the event (upon presentation at the entrance of the relevant authorization).
Minors under the age of 16 must present at the entrance the pertinent authorization in which the parent / legal guardian authorizes the attendance without an adult, discharging any responsibility derived from the breach of said precept to the organization of the event.
Failure to comply with the above requirements will be cause for expulsion from the premises and no right to any refund of the price paid for the ticket of the child.
Children under 6 years old are free of charge.
- Can the same adult accompany several children?
Yes, as long as the adult is responsible for all the minors (upon presentation at the entrance of the pertinent authorization of all the minors to be accompanied).
- Is there special access and a place in the area reserved for people with reduced mobility in the festival?
Yes, disabled attendees will have access directly through a special door reserved for them and will be able to see the lectures, talks, etc., from a reserved area where they will have specific services. You can access this area provided you notify us by email (firstname.lastname@example.org) at least 2 months prior to the date of the festival.
- Can people with reduced mobility be accompanied at the festival?
Yes, the carer will have to get the same pass as the person with reduced mobility.
- Can I leave the room and come back?
Yes, as long as during the three days of the festival you do not take off the wrist band. In case you break or you lose the wrist band you will not have access again.
- Can children enter the festival?
Yes, accompanied by a responsible adult. Children under 6 are free to attend the festival.
Yes. They can’t be left in corridors or emergency exits for safety issues.